Microsoft 365 update will create a new way to boost employee productivity

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Microsoft is rolling out a new dashboard that will highlight metrics such as usage, product feedback and Net Promoter Score values, in a move the company hopes will help make monitoring usage easier for consumers. IT administrators.

The tech giant responded to comments that large organizations are struggling to monitor the deployment of cloud services like Microsoft 365 because data was either hosted in different places or even unavailable.

Microsoft says (opens in a new tab) he hopes this will help enterprise administrators “identify areas where users may need help.”

Microsoft experience preview

(Image credit: Microsoft)

Microsoft experience information

Access to the Experience Insights Dashboard is restricted to Global Admin, Global Reader, and Report Reader roles only, as the company continues to protect user privacy at the service level.

Admins can focus on individual apps, like Microsoft’s Office apps, to better understand any support that needs to be deployed, or get a broader overview of all tools. This is where recent notices and incidents will also be highlighted, which will help businesses monitor the health of the service.

The feedback Microsoft collects about its apps and services — which it uses to build and improve its products — will also be passed on to IT administrators to help them understand their employees’ usage and improve collaboration.

Additionally, any self-help articles that users refer to will no longer be kept secret, in hopes that companies can create resources to better facilitate their staff so they don’t need to refer. to Microsoft’s help pages.

Microsoft’s new Experience Insights dashboard is now available in preview for customers with more than 20,000 licenses in Targeted Release.

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