Mail app not syncing on Windows? Here’s how to fix it


One of the main advantages of using apps like Outlook and the Mail app is synchronization between devices: changes you make on your laptop will reflect on your phone or PC. However, these applications may occasionally stop synchronizing on Windows, as was the case recently with Mail, which is an email client designed by Microsoft.

Below, we take a look at why the Mail app may stop syncing on Windows and the solutions you can try to fix the problem.

Why isn’t the Mail app syncing?

There can be several reasons why the Mail app may not sync on your Windows. Here are the most common:

  • The app may be out of date. Many outdated apps have issues syncing and sending or receiving emails. That said, you should also ensure that you are using an updated version of the Windows operating system.
  • Sync settings in the Mail app are not configured correctly.
  • A temporary bug or corruption error has infected your Mail account. The problem can also be with the operating system itself, so it’s wise to use tools to scan both the program and the system.

Now that we know the potential causes, let’s take a look at the solutions that can help you get rid of this problem for good. However, before you begin, make sure you are connected to a stable internet connection, as most troubleshooting methods will require internet access to be implemented successfully.

1. Update your messaging app

If you’re having trouble with the Mail app, the first thing you should do is make sure the app is updated. Outdated programs not only miss the latest features but also become prone to issues like this and vulnerable to security threats.

If Mail app updates aren’t installing automatically, follow the steps below to do it manually:

  1. Launch Microsoft Store and click on the Library icon located at the bottom left.
  2. In the next window, click on the three dots in the upper right corner and choose Downloads and updates from the context menu.
  3. Click on the Get updates button to install all pending updates. If you only want to continue updating the Mail app, locate the Mail and Calendar option in the list and click on it. The update download should start.
  4. Once the update is complete, restart your PC.

On reboot, check if the issue is resolved.

While you’re at it, we also highly recommend updating your Windows to the latest version available, especially if updating the app didn’t fix the problem for you. It is also possible that you are facing an issue due to an incompatibility issue due to your outdated operating system.

Installing the update fixes a number of technical issues within the system, so it’s worth a try. Just go to Settings > Windows Update. Click on the Check for updates button and install the available ones.

2. Adjust mail app sync settings

You may also experience the issue because the Mail app sync settings are not accurate. If this scenario applies, the easiest way to fix the problem is to adjust the settings.

Here’s how you can do it:

  1. Launch the Mail app and go to Accounts section.
  2. Right-click on the problematic account and choose Account settings from the context menu.
  3. Click on Change mailbox sync settings in the next window.
  4. Expand the drop-down menu under Download new mail and choose the every 15 minutes option.
  5. In the same window, scroll down to Sync options and enable the toggle for E-mail.
  6. After making changes, restart your PC and check if the issue is resolved.

3. Add your account

If the problem is caused by a temporary glitch or a bug, you can also try deleting your account and then re-adding it to fix the problem. This simple method has worked for several users, so we recommend giving it a try.

Here is all you need to do:

  1. Launch the Mail application and click on the gear icon located in the bottom pane.
  2. Click on Manage Accounts.
  3. Choose the problematic account and click Delete account from this device.

Once the account is deleted, add it back and see if that makes a difference.

4. Run Windows Store Apps Troubleshooter

You can also fix bugs and other corruption errors in Microsoft Store apps by running the built-in Windows Store troubleshooter designed by Microsoft (see common Microsoft Store issues and fixes for more information.)

This utility will scan your system for potential issues, identify problems, and then automatically apply fixes. You can find the Windows Store app troubleshooter in the Troubleshoot section of the Settings app.

Hopefully the troubleshooter will fix the problem for you in no time. While you’re at it, we also recommend running two other useful troubleshooting utilities built into Windows. SFCs and DISMs. These two utilities work almost like the troubleshooter. They will scan system files for potential problems and replace problematic files with their healthier counterparts.

Mail app sync issues, fixed

The Windows Mail app is an excellent email client that’s easier to use and built into Windows. But while it works fine most of the time, it’s not uncommon to run into problems when using it. We hope that one of the methods mentioned above solved the mail app sync problem for you. If the problem persists, it’s a good idea to let Microsoft know and switch to another alternative like Outlook or Gmail until the problem is resolved.


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