Faculty and Staff: Two-Step Connection Expanded to Zoom, Microsoft 365, and Other Campus Services This Fall


In response to recent information security threats targeting UMass Amherst, faculty and staff will use a two-step sign-in (aka multi-factor authentication) to access Zoom, Microsoft Outlook, OneDrive, Google Workspace for Education, DocuSign, and other services. of campus this fall. This is the same process many employees use to access HR Direct.

Teachers and staff will be prompted to verify their identity with their password, then use a physical device such as a mobile phone, tablet, or landline to complete the connection. This one-on-one login experience is based on the primary role of employees at the university and does not yet apply to subsidiary accounts. Members of the same department may have different connection experiences depending on their affiliation with the university.

You will be notified by email before your login experience changes. The first changes will take place on Monday, October 25.

To sign up for two-step sign-in or manage the devices used for sign-in, see https://multifactor.umass.edu.

To learn more about the two-step login options, see: https://www.umass.edu/it/support/authentication/two-step-login-options

Campus services for which a two-step connection will be required this fall include:

  • Microsoft 365, including Outlook and Office web apps
  • Google Workspace for Education
  • Zoom
  • DocuSign
  • Moodle and Blackboard learning management systems
  • Virtual private network (VPN).
  • Other campus services using the updated Microsoft sign-in experience

Extending the use of the two-step login is part of UMass Amherst’s broader risk management strategy. As circumstances change, additional security measures can be deployed quickly to increase the resiliency of our IT infrastructure and strengthen protections for the campus technology environment.

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